Help / Shipping FAQ

About the Shop

Shop.RegSilva.com is the primary source for my fonts and graphics packs, original art, art prints, and other merchandise. All my other online stores (Merchiful, Creative Market, Society6, etc.) are secondary.

 

What payment methods do you accept?

My shop accepts payments via Paypal, credit and debit cards, GCash, and BPI bank deposit.

 

When do my items ship?

I process orders Monday - Friday during regular business hours.  After your order is placed, I'll get it packed and ready to ship within 1-3 business days. 

 

How are my items shipped?

Domestic orders (Philippines) are shipped via several couriers: Lalamove or Grab for within Metro Manila, and Ninja Van or Gogo Express outside of NCR.

 

How long does it take to arrive?

Domestic orders typically arrive in 1-2 business days for within NCR, 3-7 days for provincial orders.

 

Do you ship to my country?

I currently do not ship outside of the Philippines but I'm slowly working on eventually shipping internationally :)

  

Can I combine my orders from your Merchiful shop and this shop to save on shipping?

Unfortunately, no-- Merchiful makes the products (mugs, pillows, mouse pads, sticker sheets) on-demand and they're shipped from their Pampanga factory. I on the other hand, have my paintings and prints shipping from my residence in Metro Manila. 

 

Returns / Exchanges:

If your item was damaged, lost/stolen in transit, or incorrect, email me at hello@regsilva.com and I will assist you. For damaged or incorrect items, please include a photo of the item for reference.