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Help / Shipping FAQ

About the Shop

Shop.RegSilva.com is the primary source for my original paintings, art prints, fonts and graphics, and other merchandise. All my other online stores (Merchiful, Creative Market, Society6, etc.) are secondary.

 

What payment methods do you accept?

My shop accepts payments via Paypal, credit and debit cards, GCash, and BPI bank deposit.

When do my items ship?

I ship out orders on Tuesdays and Fridays :)

How are my items shipped?

Domestic orders (Philippines) are shipped via several couriers: Lalamove or GoGo Express for within Metro Manila, and GoGo Express for provincial orders.

How long does it take to arrive?

Domestic orders typically arrive in 1-2 business days for within NCR, 3-7 days for provincial orders.

Do you ship to my country?

I currently do not ship outside of the Philippines but I'm slowly working on eventually shipping internationally :)

Can I combine my orders from your Merchiful shop and this shop to save on shipping?

Unfortunately no, Merchiful is a separate entity, making products on-demand and they're shipped from their Pampanga factory. I on the other hand, have my paintings, prints, and other items shipping from my residence in Metro Manila. 

However if you want something from both my Merchiful shop and my web shop and if you're willing to wait (4 weeks), email me (hello at regsilva.com) and I can work something out for you to have only 1 shipping fee :)

Returns / Exchanges:

If your item was damaged, lost/stolen in transit, or incorrect, email me at hello@regsilva.com and I will assist you. For damaged or incorrect items, please include a photo of the item for reference.